Shipping & Return Policy
Basic Shipping Information
Please note - we are experiencing a higher-than-usual order volume at this time. Please allow 2-3 days from the time of your order for processing and shipping. We appreciate your patience and promise our small-yet-mighty team is working hard to get your order safely packed and out the door as quickly as possible.
All orders are shipped Monday-Friday. We do not ship on Saturdays & Sundays.
We ship via FedEx Ground, UPS, and USPS (depending on order size and destination) and offer free shipping over $250 for retail-ready items to the continental USA - this excludes Hawaii, Alaska, and Puerto Rico. All bulk items have a bulk S/H rate added based on weight and destination zip.
SUMMER SHIPPING NOTE: All meltable chocolate under $250 will have an ice and insulation fee of $14 added. This is seasonal, however, it may apply year-round to hotter climates.
Your satisfaction is very important to us. If you are not entirely satisfied with your purchase, we're here to help.
You have 90 days to return an item from the date you received it. To be eligible for a return, your item must be unopened and in the same condition that you received it in. Your item must be in the original packaging. Please pack securely and with proper padding. We are not able to credit you for the return if it arrives to us damaged due to improper packing.
Once we receive your item(s), we will inspect it and notify you that we have received your returned item(s). If your return is approved, we will apply a credit memo to your account. You will receive the credit memo via email (please be sure to provide us with the proper email address) within 24 hours of our inspection of the goods.
Shipping a Return
You will be responsible for paying for your own shipping costs for returning your item. We are unable to credit you for shipping or handling fees.
Our return address is:
Windy City Organics
3865 Commercial Ave. Northbrook, IL 60062
Please contact your sales rep directly if you have any questions on how to return your item to us.